Loway and Logicalis
As a valued Loway Reseller supporting the African region, Logicalis can offer sales and technical support for the following products:
The Advanced Call Center Software Solution Suite allows you to;
- Measure your targets, conversion rates and agent activities.
- Create accurate reports and statistics.
- Set security and privacy on individual queues.
- Support virtual and multi-tenant production environments.
- Improve your business.
- Live administrator and supervisor call center status panel.
- Area code breakdowns inclusive of calling and waiting time.
- Agent billable and payable time with total sales, contacts and conversion statistics.
- Live agent page with queue statistics and agent controls.
- Total unanswered calls with disconnection time and position.
- Complete call distribution statistic, including sales and contacts, by week, day or hour.
- Administrator message broadcasting and SMS functionality.
- Full agent availability with session and pauses details and history.
- Inbound ACD call attempts with metrics available by operator, terminal and queue.
- Detailed call information including the Asterisk Call ID and recorded call.
- Total of answered calls including call length and waiting time metrics.
- Inclusive SLA of answered and unanswered calls and disconnection causes.
- Extensive Quality Assessment module.
- Send automated nightly PDF/XLS exports by e-mail.
- Hundreds of metrics computed.
For more information on the product please visit the Loway site
The next-generation dialer application built for ease of integration. WombatDialer is highly scalable, multi-server, easy-to-use telecasting platform that "just works" with your existing Asterisk-based PBX.
It works natively with the QueueMetrics Call-Center Monitoring Suite in order to produce state-of-the-art campaign analyses and insight.
- Works with your existing Asterisk PBX.
- Easy, automated installation.
- High scalability: from one to hundreds of outbound lines on multiple servers.
- Run multiple prioritized campaigns in parallel.
- Pervasive security model with extensive auditing capabilities.
- Programmable handling of calls that do not complete.
- Easy to integrate through its HTTP API.
- Strong real-time monitoring capabilities.
- Runs locally - you do not have to depend on third-party services.
- Provides a set of "building blocks" so you can create custom-tailored solutions.
- Build for ease of integration with existing inbound queues.
- Automated preview and power dialing modes
For more information on the product please visit the Loway SiteContact Us