Logicalis - Global Itsm IT Service Management, Information Management Services : Logicalis

ITSM

We make IT Service Management (ITSM ) available as a single, simple service: ‘service management as a utility’.

For a fixed and transparent price we provide powerful tools, clear processes and expert professionals. We make ITSM available in-house, remotely, or in combination, so that using ITSM feels smooth and a natural fit for your business.

Take control with custom-designed tools and processes and uncover opportunities for new initiatives.

We’re happy to explain how it all works in detail - but the great thing about ITSM is that you don’t need to know how it works to use it: it’s delivered to you, ready to use.

Implement Your ITSM Programme

Logicalis will work closely with you to implement the ITSM programme that fits your exact needs.

Our approach to this process starts with a business discussion with your senior management. The aim is to clearly define and agree your business strategy and objectives. We can then determine the way in which technology enables your organisation, and put our assessment findings in context. This allows us to evaluate improvement opportunities in terms of business impact.

The ITSM Consulting & Implementation phases include:

Consultants work with you during a baseline process review to understand the current process and to define gaps
You and our consultants will then work together on surveys, workshops, and whiteboard sessions for the process design and validation stage
Solution architects will then use ServiceNow to develop the technical framework that unites your infrastructure
IT governance consultants then help you put structure around your IT organisation to align IT strategy with business strategy.
Finally you will work with our risk management consultants to customise services to enable you to make intelligent risk management decisions

ITSM

The business benefits

Implement Your ITSM Programme