Maintenance Services Solutions
Maintenance Services Solutions
What makes a reliable Maintenance Services provider?
When you decide to look for a Maintenance Services provider, you should start by pinpointing exactly what kind of partner your organisation needs. As well as assessing their services, policies and resources, you should also look closely at the way they conduct their business.
Important questions to ask a potential Maintenance Services Partner:
- Is 24/7 maintenance service available?
- Do they offer a dedicated resource to service your account?
- Do they have central metrics and reporting?
- What does their pricing model look like?
- What do their SLAs really promise or actually guarantee?
- Are you able to customise communication channels and procedures?
Outsourcing the maintenance of your technology is a proven way to increase your service levels and, in many cases, decrease your costs. But only when you get it right.
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