Managed IT services

A Security Operations Centre (SOC) is a dedicated team of cybersecurity specialists (in-house or outsourced) that continuously monitors an organisation’s IT environment to detect, investigate, and respond to cybersecurity threats in real time, 24/7. It combines threat intelligence, analysis, and security technology to reduce the time between when a threat is detected and responded to.

The rapid advancement of AI has major implications for the future of managed services. We spoke to Morne Laubscher, CTO of Logicalis South Africa, about where he sees major changes coming for managed services.

AI is rapidly transforming the energy sector, but while organisations are increasing investment to drive efficiency, sustainability, and growth, many face significant challenges in scaling AI securely, responsibly, and effectively across the business.

Manufacturers are rapidly accelerating AI adoption to improve efficiency, decision-making, and innovation, but achieving scalable, secure, and sustainable outcomes requires stronger governance, operational readiness, and risk management.

AI is rapidly reshaping financial services, creating significant opportunities for innovation, efficiency, and customer experience, but organisations must overcome challenges around scale, governance, security, and trust to realise its full value.

See why, despite the higher price point, E7 may actually deliver better value and better economics.

Read how Logicalis’ Microsoft Frontier Partner status and 12 Advanced Specialisations helps securely scale AI and turn ambition into measurable business impact.

Discover how Logicalis’ global Microsoft Frontier Partner recognition empowers you to accelerate scalable, enterprise-wide AI transformation with proven results.

 New Microsoft Frontier Partner status and Copilot specialisation strengthen Logicalis' ability to help organisations move from AI experimentation to secure, governed enterprise-scale adoption  

Read how modern CISOs are shifting penetration testing from a one‑off audit exercise to a continuous, risk‑driven vulnerability management process that ensures issues are prioritised, fixed, and proven closed.

Microsoft has signaled that it’s pivoting away from the EA model for the mid-market towards a partner-led or CSP (Cloud Solution Provider) model. By moving toward a partner-led Cloud Solution Provider (CSP) model, Microsoft is acknowledging that modern businesses need agility and dynamic scalability, not just a fixed contract.

Read why penetration testing is evolving from a periodic, report-led exercise into a continuous, platform-driven capability that provides real-time visibility, risk-based prioritisation, and ongoing remediation to reduce cyber exposure.

CIOs are being asked to scale AI without losing control of security, compliance, or cost. The goal is to let it move fast inside clear guardrails. That's where data governance comes in: it's the control plane that decides what an agent can see, what it can do, and what it can change.

Read how Logicalis used proactive Cyber Threat Intelligence to detect, track, and dismantle a sophisticated brand impersonation campaign in under 24 hours, protecting its reputation, preventing fraud, and avoiding wider business impact.

The Intelligence Era demands more than isolated technology decisions. Read how Logicalis and Cisco help organisations build the right ecosystem to scale AI securely, transforming complex infrastructure into a platform for growth.

Securing AI has become a top priority for CIOs, with over a quarter reporting AI as a significant source of risk, according to the Logicalis Global CIO Report 2026.

Attackers don’t break in: they log in. Our latest global research from IDC reveals why human identities are the weakest link behind every major ransomware entry point.

To accompany the release of the recent IDC infographic “From Shortage to Strength: Fixing the Cyber Skills Gap,” we sat down with Mike Fry, Infrastructure, Data and Security Solutions Director at Logicalis UK&I, to get his view on the findings and what they mean for organisations today.

Discover why the cybersecurity skills gap is putting businesses at risk and how managed security services can bridge the shortage. Learn strategies to boost resilience, reduce costs, and stay ahead of AI-driven threats.

Unseen guardians in the battle against cyber threats! Cybersecurity has evolved beyond simply deploying firewalls and antivirus software; it has become a dynamic battle of wits, skill, and foresight.

Enterprises today face growing pressure to innovate faster, scale operations and deliver more value while managing costs. Traditional on-premises systems often hold them back, creating challenges around maintenance, hardware limitations and long deployment cycles.

Global security risk at critical levels: 88% of organisations experienced a cyber incident in the last 12 months. New investments include Pen testing-as-a-Service, Cyber Threat Intelligence (CTI), and expanded Vulnerability Management capabilities and Advisory services to help organisations comply with key frameworks including NIST, DORA, NIS2, and the Cyber Resilience Act.

Logicalis, the leading global technology service provider, is proud to announce the achievement of Cisco Powered Service (CPS) designations for Managed Firewall and Security Service Edge (SSE).

As one of only five Global Gold partners, Logicalis has partnered with Cisco for over 25 years, delivering intelligent cutting-edge solutions to help businesses succeed.

With a range of 17 Cisco global powered solutions, Logicalis is proud to have been recognised with 15 awards across all regions at the Cisco Partner Summit 2025. This annual event brings together partners for a range of keynote presentations, strategic discussions, innovation sessions, and more.

Digital transformation remains a hot topic in contemporary IT strategies and discussions. However, if digital transformation is not carefully managed with well-planned execution and processes, then there can be serious implications for businesses’ digitalisation efforts.

In today’s world, the ESG expectations placed on businesses have never been higher. Customers, partners, investors, and employees are all looking for organisations that not only deliver results but do so with integrity, transparency, and a genuine commitment to making a positive impact. This is where a Responsible Business department comes in – and why its role is more critical than ever.

A strong focus on people, planet and communities has driven several notable achievements, including carbon neutrality for Scope 1 and 2 emissions, more women in leadership positions and more under-represented groups reached through community STEM education programmes.

Today’s most successful enterprises are defined by their agility and ability to scale. Networking-as-a-Service (NaaS) is a revolutionary business model that allows organisations to transform their network from a rigid, CapEx-heavy asset into a flexible, OpEx-driven service through a trusted managed services provider.

The world of IT has changed. Are you still running a reactive organisation, spending more time fighting fires than driving innovation? In today's exponentially complex digital environments, traditional IT management can no longer keep pace with the speed of digital transformation. The good news? You don't have to go it alone.

Operationalising a Zero Trust Architecture requires a range of tools, systems, and cybersecurity skills. MXDR (Managed Extended Detection and Response) is one of the most effective solutions for implementing an effective Zero Trust Architecture within an organisation.

With the digital revolution fully transforming businesses, IT teams are under immense pressure to keep systems running smoothly, securely and efficiently. Enter AI in IT operations and IT process automation, technologies that are revolutionising the way organisations manage their IT landscapes. In this blog post, we’ll explore the current challenges IT teams face and how AI and automation are reshaping the future of IT operations.

Microsoft provides many leading IT solutions for enterprise and small businesses. Many organisations build their services upon the solid foundation of Microsoft products, but often the billing for all the various solutions and products can become confusing. We’ve compiled a list of the most common questions, misconceptions, and answers regarding Microsoft billing.

DLP is a strategic imperative for organisations seeking to prevent data leakage, ensure regulatory compliance, and safeguard their reputation.

Logicalis CEO, Bob Bailkoski unpacks the key insights from this year’s CIO Report, offering actionable strategies for success.

As organisations strive for net zero, the challenge isn’t just measuring impact—it’s capturing the full story of sustainability, including effects on ecosystems and communities.

As cyber threats grow, organisations add more tools—yet this complexity itself has become a major security risk. Artur Martins, CISO Logicalis, highlights how CIOs can develop simpler, modern security strategies

Logicalis South Africa has partnered with Sendmarc to strengthen our email security offering with Domain-based Message Authentication, Reporting, and Conformance (DMARC).

Learn what a systems integrator is, their role in the ICT value chain, and how your business can benefit from their expertise. Understand key functions, common misconceptions, and why partnering with a SI adds value.

Logicalis announces it has achieved its 2025 target for carbon neutrality in Scope 1 and 2 emissions - marking a significant milestone in the company’s journey to reach its SBTi-validated goals.

To uncover the inner workings of cybersecurity and the services offered by Logicalis, we spoke with James Hampson, Managed Security Services Director. His insights into the Security Operations Center (SOC) reveal the complexities, challenges, and triumphs of safeguarding customer environments.

Why technology alone isn't enough to safeguard your organisation - the importance of the human element in a security operations centre (SOC) and why it can't be underestimated. Article by Artur Martins, CSIO Logicalis Portugal.

Logicalis adds Managed Secure Firewall and SSE to its Intelligent Connectivity portfolio, helping customers secure and scale their networks in today’s digital world.

Rob Mattlin, Head of Global Solutions, Logicalis, explores how Managed Extended Detection and Response (MXDR) equips CIOs with the visibility, control, and expert support needed to strengthen cybersecurity posture and reduce risk across the enterprise.

Logicalis is the first Cisco XDR CPS Specialisation Partner to deliver Cisco MXDR as a global managed service, enhancing 24/7 threat detection and response.

On 5 May 2025 , Microsoft will be joining Yahoo and Google in mandating compliance with DMARC standards for large volume email senders (domains sending more than 5000 emails per day). This will apply to outlook.com, hotmail.com and live.com.

Extended Detection and Response, or XDR, is a powerful security solution that uses a unified security platform empowered by AI and automation. It helps to detect advanced cybersecurity threats and allows organisations to respond quickly.

As the threat landscape continues to grow in scope and severity, companies are looking more and more towards the vital partnerships required to keep their security posture strong. The partnership and collaboration between the Security Operations Centre (SOC) and the chief information security officer (CISO) is arguably one of the most important relationships in cybersecurity.

"Disruption is redefining tech leadership, with regulation emerging as a critical new force," according to Logicalis CEO Robert Bailkoski.

How Logicalis connected our global carbon reporting dots with IBM Envizi.

Logicalis has become the first global Cisco partner to launch Cisco Extended Detection and Response (XDR) as a Managed Service (MXDR).

Logicalis are proud to announce they have renewed the prestigious Global Azure Expert Managed Service Provider (AEMSP) certification, validating the highest possible standard of managed cloud services.

Discover how embracing Circular IT can transform your IT department into a sustainability powerhouse. This article explores the top 5 ways IT leaders can deliver on sustainability goals.

Logicalis is proud to share our inaugural Responsible Business report for FY24 which sets out our ambitions, progress and future plans related to our responsibility agenda for our people, our communities and our planet.

Windows 10 is reaching its End-of-Life (EOL) and the move towards Windows 11 is inevitable for businesses who want to stay updated and secure. After 14 October 2025, all feature updates, patches, security updates and official support for Windows 10 will end.

Discover how AI-driven security solutions analyse network activity, detect anomalies, and predict potential exploits. Protect your business from emerging threats with our advanced AI technology.

With awards season behind us and an outstanding year of growth, customer outcomes and new capabilities, Logicalis, has received significant recognition for our outstanding partnership with Microsoft in FY24.

Discover how tech leaders are prioritising sustainability and investing in initiatives and technologies to achieve environmental objectives. Find out why IT plays a crucial role in achieving sustainability goals.

Read how CEOs and other top executives can champion sustainable practices, to inspire the entire company to prioritise responsibility and innovation. Join our LinkedIn live - Increasing Enterprise Value through Sustainability - on Wednesday 11th September 2024.

“Starting out in business application development allowed me to translate business problems into functional solutions that enhance business operations. Today, this challenge continues to excite me,”

Describing an organisation as data-driven or urging businesses to become data-driven is a popular topic in ICT. As the business environment becomes more reliant on actionable data and informed decisions based on that data; we can expect references to being data-driven to increase.

In our latest CIO report, a staggering 83% of CIOs reported experiencing a cyber hack in the last year and almost all of those surveyed experienced business damage as a consequence. The need for an effective cybersecurity strategy security is clear. But how do you implement a cyber security strategy?

Businesses of all sizes rely on data storage solutions to manage the ever-growing data volumes associated with modern business operations. Several options are available, including cloud, hybrid and traditional on-premises data storage.

Logicalis announces the launch of Intelligent Security, a blueprint approach to its global security portfolio designed to deliver proactive advanced security for customers worldwide

Logicalis joins an elite group of managed service providers certified to deliver Microsoft’s most advanced managed detection and response services worldwide

Discover the top priorities of tech leaders according to the Logicalis 2024 CIO Report. Learn about AI, digital transformation, and cybersecurity investments amidst economic uncertainty.

Sustainability is an important topic in modern business as customers and other stakeholders increasingly measure their service providers’ performance against environmental and ethical standards. This directly impacts the IT industry as many clients will consciously choose to do business with companies that perform better on environmental metrics.

A strong and reliable IT communications strategy is required to get maximum buy-in from all stakeholders in the IT value chain. Developing your IT communications strategy is an involved process that follows multiple steps.

Logicalis SA, a leading IT solutions and managed services provider, today announces its strategic partnership with Telviva, a prominent unified communications and collaborations platform, to deliver exceptional value and enhanced open-source communication capabilities to clients.

Security operations centres (SOCs) offer many benefits to companies, either as an internal resource, or as a managed security services solution. A good SOC service can prevent a wide range of cyber threats from becoming disastrous events that can affect a company for years.

In an increasingly interconnected world, the frequency and complexity of cybersecurity threats are rising. Our 2025 CIO survey shows that over half of respondents plan to increase their risk management investment. They also consider malware and ransomware significant risks that their organisations will face in the coming year.

There are many benefits to IT managed services that can help upscale the performance of your IT tools and services.

The technology is making top safety available to small businesses while helping large firms to address vulnerabilities

Whether you have encountered the Zero Trust Network Access (ZTNA) model or not, the reality is that this practice - effectively implemented - is fast becoming the gold standard in cyber risk mitigation, especially across companies with hybrid models of work.

Logicalis targets digital-first leaders with the launch of managed Intelligent Connectivity service

Logicalis South Africa Catapults Lenasia Muslim School into Digital Future

Pressure to impact revenue puts CIOs under immense strain, study finds

Logicalis South Africa has joined an exclusive group of companies in becoming an ISO/IEC 20 000 and ISO/IEC 27 001 certified business for complying with the international standard for Information Security and IT Service Management. Logicalis SA successfully implemented these management systems within a 12 months period. With pride, the team attended the formal presentation of these certificates on Monday 25th of February. This took place at the Cape Town BSI Offices located in Stellenbosch.